Part of our commitment to providing a high level of care for clients includes ensuring a high level of protection for any personal information we have on our records. We view the privacy of clients as an important part of our duty of care and actively seek to comply with all elements of the Australian Privacy Principles as well as our existing obligations of confidentiality.
This Privacy Policy details how we handle your personal information, including the collection, storage, use and disclosure of your personal information, including how you can access and change your information, provide us with feedback or make a complaint.
When you purchase a course with us, you agree to be bound by our Terms and Conditions, which include this Privacy Policy. The information you supply at checkout is information we have on file for you, which includes specific data such as courses you have purchased, your name, address, phone, email address and credit card details for processing payment. We also track data related to user engagement, such as page visits, logins, time stamps and pages visited as well as course completion rates, assessment scores, certificates awarded, and your purchase history in order to supply services to you.
When you purchase a course, you consent to True Reflection Pty Ltd. collecting, maintaining, using and disclosing personal information about you provided by you or by another person in accordance with our Terms and Conditions and this Privacy Policy, as amended periodically.
We take seriously the trust you place in us and at all times we will make every effort to ensure that your personal information is secure, protected from interference, misuse, loss, and unauthorized access, modification and disclosure. We use professional cloud-based encrypted systems to store and to process your data, which are used by many in our industry.
We value your comments and opinions. If you have questions or require further information about this Privacy Policy, please do not hesitate to contact us via admin@true-reflection-supervision.learnworlds.com
Personal & Sensitive Information
Personal information, according to Australian Privacy Principles (APP), refers to information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.
Sensitive information is a subset of personal information and includes your health information as well as information pertaining to racial or ethnic origin, political opinions or membership of a professional or trade association, sexual orientation or a criminal record. Sensitive information attracts additional privacy protections as compared with other types of personal information.
We do not collect, use or hold any type of personal sensitive information on this website.
All reasonable steps will be taken to ensure your personal information is stored securely and protected from misuse and loss from unauthorized access, medication and disclosure.
All personal information will be kept for as long as required to provide you with your requested services and to comply with legal requirements.
If your personal information is no longer required for any purpose, including legal purposes, reasonable steps will be taken to securely destroy or de-identify your personal information.
It is your responsibility to advise us if any personal details change so that your record is kept up to date.
Personal information is used to:
1. contact you in relation to the services provided to you;
2. allow you to purchase products and services;
3. answer your enquiries and resolve complaints
Credit card information is used only for payment processing and fraud prevention. This information is not retained or used for other purposes.
Anonymous data may be aggregated for reporting usage statistics to improve our customer support. If you complete a questionnaire, you may do this anonymously and you will have an option to provide your name if you have questions or are seeking further information.
The trust you place in us is taken very seriously and we do not share your personal information outside of what you have opted in to accept with our Cookie Policy and in instances where sharing of that information is required to provide services to you. For example, we are required to provide your personal information to a third party credit card
If you have purchased a course with us, you can access and amend your personal data at any time by logging into your online account.
It is your responsibility to keep your data up to date.
Additional Data such as to your marketing preferences may also be stored and you may change this at any time.
You have a right to request a copy of your personal data. If you have purchased a course with us and would like a copy of your personal data, you can request a summary of this at any time. By law, it is necessary to make the request in writing at admin@true-reflection-supervision.learnworlds.com.
There is a standard fee charged for this request.
Upon receiving your request, we will discuss access options with you, and supply copies within a reasonable amount of time, depending upon the nature of the request. If you believe that any information is incorrect or outdated, you may ask for a correction.In a very few cases, we may be unable to give you access to certain information, for example where:
1. we no longer hold or use the information;
2. providing access would pose a serious threat to the physical or mental health of any individual; 3. providing access would have an unreasonable impact on the privacy of others;
4. the request is vexatious;
5. providing access would be unlawful;
6. the information requested relates to existing or anticipated legal proceedings;
7. providing access would prejudice or be likely to prejudice the prevention, detection, investigation, and prosecution of unlawful activity; 8. disclosure would pose a threat to the life or health of any individual.
If your request is refused, we will advise you of the reason why. If we are not required to provide you with access to the information requested, we will consider, if reasonable, whether the use of mutually agreed intermediary would allow sufficient access to meet our mutual needs.
Our site uses cookies to track and enhance user experience.
Our Cookie Policy can be found
here.
Questions or concerns about this Privacy Policy or how your information is handled can be asked at any time.
We value your comments and feedback and will try to answer any questions, correct any errors or resolve any complaint that you may have about how your information is handled.
Once you have contacted us in relation to your concerns, if you are not happy with our response, or if you do not feel your complaint has been resolved, you are able to seek advice from the Office of the Australian Information Commissioner by calling 1300 363 992.
True Reflection Pty Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
If there are any questions regarding this privacy policy you may contact us at
